Effective date: October 18, 2026
1. Scope and Our Role
This Privacy Policy explains how Stark Plumbing Solutions ("Stark," "we," "us," or "our") handles information in connection with starkplumbingsolutions.com, inquiry forms, telephone inquiries, and related communications. It applies to website interactions and requests for plumbing assistance. An independent plumbing provider may have its own separate privacy practices when it accepts an inquiry or performs work.
This policy describes categories of information the website may collect or use. The exact tools and providers in operation should be confirmed before the policy is published. We do not claim that every data practice described below is active.
2. Information We May Collect
- Contact and inquiry details: name, phone number, email address if supplied, service address or general location, requested service, description of the plumbing issue, and any messages or photos you choose to submit.
- Communications: records of your messages and calls, including call metadata and—if enabled and disclosed—recordings.
- Technical information: IP address, browser type, device information, referring page, approximate location derived from IP, and pages visited, where hosting, analytics, or security services collect these items.
- Preference information: consent choices, opt-out requests, or communications preferences.
We ask that you avoid submitting government identification numbers, payment card details, medical information, or other sensitive data through a general inquiry form.
3. Why We Use Information
We may use submitted information to respond to a request, check the service area and availability, communicate about an inquiry, route the request to an appropriate service professional where relevant, prevent abuse or fraud, maintain site security, assess website performance, comply with law, and handle privacy requests.
We do not treat submission of a service request as blanket permission for unrelated marketing. Any marketing texts or automated promotional calls require the disclosures and consent applicable to the communication channel and method used.
6. Texas and Other Privacy Rights
Depending on your state, the company's size, the data involved, and whether a law applies to our activities, you may have rights to request access to, correction of, or deletion of personal information, and to opt out of certain targeted advertising, personal-data sales, or covered profiling. Rights are subject to legal exceptions and identity verification.
Texas's Data Privacy and Security Act applies to certain businesses and generally exempts qualifying small businesses, except for a specific rule addressing sales of sensitive personal data. We will honor applicable legal rights rather than assuming any exemption automatically applies.
To make a privacy request or appeal an applicable decision, use our contact page with the subject "Privacy Request" or write to the postal address in Section 12. We may ask for information reasonably needed to verify your request. If a statutory appeal process applies, indicate "Privacy Appeal" and identify the earlier request. We will respond within applicable legal deadlines.
7. Calls, Text Messages, and Email
When you provide a phone number in a service inquiry, we or a provider evaluating that inquiry may use it for service-related communications consistent with your request and applicable law. Marketing communications, auto-dialed calls, prerecorded messages, and texts are subject to additional laws and consent requirements. We do not make consent to optional promotional messages a condition of receiving a service estimate.
If text messaging is offered, message frequency and carrier charges may vary. You can reply STOP to marketing texts where supported or contact us to opt out. You may also use unsubscribe links in marketing email. Service-related messages needed to respond to a current request may still be sent where lawful.
8. Retention and Security
We retain inquiry information for as long as reasonably necessary for the purposes stated here, legitimate business records, dispute resolution, security, or applicable legal obligations. Retention periods can depend on whether an inquiry becomes a completed job, a referral, or an unresolved request.
We use or require reasonable safeguards appropriate to the information and available systems. No website, email system, or internet transmission can be guaranteed completely secure. Please notify us if you suspect your information was exposed through this website.
9. Children's Privacy
This website is intended for adults seeking plumbing services and is not directed to children under 13. We do not knowingly seek personal information from children under 13. If a parent or guardian believes a child submitted information, they may contact us to request review and deletion as appropriate.
10. Outside Websites and Providers
Links may lead to mapping services, independent plumbing providers, or other websites we do not operate. Those services may have separate privacy terms. We are not responsible for their practices simply because we provide a link.
11. Updates to This Policy
We may update this policy as our services, vendors, or legal requirements change. The effective date at the top indicates the current version. Where legally required, material changes will be disclosed through an appropriate additional notice.
12. Contact for Privacy Questions
Stark Plumbing Solutions
1011 Ada St, San Antonio, TX 78223, USA
Phone: (210) 898-9754
Online: Contact form
Before publication, verify that this mailing address is controlled by the business and that the form actually routes privacy requests to a monitored inbox. Add a dedicated privacy email address if one is established.